Cancellation Policy

Cancellation effective date

Customers can request cancellation at any time, but the cancellation will take effect at the end of the current billing cycle (monthly/term plan).
Until the billing cycle ends, the service remains active and the customer retains access to included features and support (unless service is suspended for policy/payment/security reasons).
After cancellation takes effect, no further subscription charges will be made unless the customer renews/reactivates the service.

Customers may purchase/register their domain from any provider/registrar of their choice.
Ishofy’s subscription includes hosting, and Ishofy will connect the customer’s domain to the hosted store during the active subscription term.
When the subscription ends (end of billing cycle), Ishofy-hosted services (hosting + managed environment) will stop unless the plan is renewed.

Any one-time setup fee (e.g., “Setup Cost”) is generally non-refundable once setup work has started or been delivered, because it covers initial configuration and onboarding effort.
Subscription fees are not prorated for partial periods (example: if you cancel mid-month, the service stays active until month-end, but unused days are not refunded).
Third‑party costs (domain purchase/renewal, paid themes/plugins, payment gateway fees, SMS/email tools, etc.) are billed by the respective providers and are typically non-refundable per their rules; Ishofy cannot guarantee refunds for those charges.

Cancellation requests must be submitted through Ishofy’s official support channels (e.g., WhatsApp, email, or support form) with the customer’s store name/URL and registered contact details.
Ishofy will confirm receipt of the request and share the effective cancellation date (end of billing cycle).
If there are outstanding dues, the account may be suspended or cancellation may be processed after dues are cleared, depending on the case.

After cancellation takes effect, admin access to Ishofy-managed services may be removed and hosted services may be taken offline.
Customers should request exports/backups (orders, customer list, product catalog, invoices, etc.) before the billing cycle ends; Ishofy may provide a limited grace period for exports where feasible (your team can set a fixed number, e.g., 7–15 days).
If the customer wants to move away from Ishofy hosting, domain DNS can be pointed to another host after the subscription ends; domain ownership remains with the customer since they purchased it independently.