Documentation
Everything You Need to Know About Using Ishofy
This documentation is designed to help you understand how Ishofy works, what we manage for you, and how to operate your business smoothly on the Ishofy platform.
Ishofy is a managed commerce platform, which means most technical and operational tasks are handled by our team. This documentation focuses on business usage, processes, and expectations—not technical setup.
Getting Started with Ishofy
Account Activation
Once you subscribe to an Ishofy plan:
- Our team reviews your business requirements
- Website and store setup begins
- Payment and delivery systems are configured
- Your store is tested and prepared for launch
You will be informed once your store is ready to go live.
What You Need to Provide
To begin, we may request:
- Business name and contact details
- Domain
- Product information (initial list)
- Preferred delivery areas
- Payment preferences (COD / gateway)
- Brand assets (logo, colors if available)
If you don’t have everything ready, our team will guide you.
Website & Store Management
Website Structure
Your Ishofy website includes:
- Homepage
- Product pages
- Order and checkout system
- Contact and policy pages
The structure is professionally configured and maintained by Ishofy. And there is no page limits for your website.
Design & Customization
Design changes depend on your plan.
- Theme-based layout configuration
- Content updates through support requests
- Visual consistency maintained by our team
We ensure your website remains clean, fast, and professional.
Product Management
Adding Products
Depending on your plan:
- You may submit product details for upload
- Or manage products yourself with guidance
Product information includes:
- Name and description
- Price and variants
- Stock quantity
- Images
We ensure listings follow best practices.
Inventory Updates
- Stock updates can be requested via support
- Inventory tracking is handled by the system
- Low-stock issues can be managed with assistance
Plans that have a built in ERP, Inventory management – it don’t need to manual support request for stock updates.
Order Management
Order Flow
When a customer places an order:
- Order is recorded in the system
- You receive an order notification
- Order is prepared for delivery
- Courier pickup or delivery is processed
We help ensure a smooth order workflow.
Order Status
Orders move through clear stages:
- New
- Processing
- Shipped
- Delivered
- Completed / Returned
Support is available for order-related issues.
Payment Handling
Cash on Delivery (COD)
COD is fully supported and recommended for local businesses.
- COD setup is managed by Ishofy
- Order confirmation best practices are followed
- Delivery coordination is simplified
Online Payments
Where applicable:
- Local payment gateways are integrated
- Transactions are securely processed
- Payment configurations are tested and monitored
Ishofy does not directly hold customer funds.
Delivery & Courier Support
Courier Integration
Ishofy supports local delivery workflows.
- Courier setup assistance
- Order-to-delivery process configuration
- Delivery charge handling
Courier selection may vary by location.
Notifications & Communication
Order Notifications
You receive notifications for:
- New orders
- Order status updates
- Important system alerts
Notifications may be sent via email or messaging tools.
Customer Communication
You manage customer conversations directly.
Ishofy supports the system, not customer messaging.
Reports & Insights
Sales Reports
Depending on your plan, you can access:
- Order summaries
- Sales performance data
- Basic analytics
Reports help you track business growth without complexity.
Support & Assistance
How to Get Support
You can contact Ishofy support via:
- Support tickets
- Email (plan-based)
Our team assists with:
- Technical issues
- Platform questions
- Updates and changes
- Performance concerns
Response Time
Support priority depends on your subscription plan.
Higher plans receive faster response and deeper assistance.
Upgrades & Scaling
Plan Upgrades
You can upgrade your plan anytime as your business grows.
- No data loss
- No website rebuild
- Smooth transition
Ishofy ensures continuity.
Long-Term Growth
Your store is built with:
- Clean data structure
- Migration readiness
- Future expansion capability
This protects your business long-term.
Security & Reliability
Platform Security
Ishofy ensures:
- SSL protection
- Regular backups
- System monitoring
- Security updates
Your business data remains protected.
Important Notes
- Ishofy is a managed platform, not a DIY software
- Some actions require support requests
- Feature availability depends on your plan
- Abuse or misuse may result in account suspension